- THE EFFECTS OF ANGER IN THE WORKPLACE: WHEN, WHERE AND WHY OBSERVING ANGER ENHANCES OR HINDERS PERFORMANCE Research in Personnel and Human Resources Management
- Rafaeli, A., N. Semmer and F. Tschan (in press). Emotion in work settings. Oxford Companion to the Affective Sciences. K. Scherer and D. Sander. Oxford, Oxford University Press.
- Hareli, S., A. Rafaeli, and B. Parkinson (2007), "Emotions as social entities: The social role of emotions in shaping interactions in organizational settings ," in Research Companion to Emotion in Organizations, N.M. Ashkanasy and C. L. Cooper, Eds. London: Edward Elgar.
- Individual emotion in work organization.Social Science Information,. 2001, 40.1, 95-125.
- What is an organization? Who is a member? In: C. L. Cooper & S. L. Jackson (eds.) Creating Tomorrows Organizations: A Handbook for Future Research in Organizational Behavior, 1998. New York: Wiley.
- The expression of emotion in organizational life. Research in Organizational Behavior, 1989, 11, 1-43
- Organizational interactions: A basic skeleton with spiritual tissue. In R.A.J. Giacalone and C.L. Jurkiewicz (eds.), Handbook of Workplace Spirituality and Organizational Performance, 2003. M.E. Sharpe, 76-93.
Anger and Aggression in Organizations
- Emotion display rules at work in the global service economy: the special case of the customer, Journal of Service Management, 2010, 21,3 388-412.
- Ravid, S., Rafaeli, A., & Grandey, A.
Expressions of anger in Israeli workplaces: the special place of customer interactions. Human Resource Management.
- Raz, A. and A. Rafaeli (2007). Emotion Management in a Cross-Cultural Perspective: "Smile Training" in Japanese and North American Service Organizations. Research on Emotion in Organization. N. Ashkenazy, W. Zerbe and C. E. J. Hartel. 3: 199-201.
- Emotional contrast strategies as social influence tools: Lessons from bill collectors and criminal interrogators. Academy of Management Journal, 1991, 34, 4, 749-775.
- Busy stores and demanding customers: How do they effect displays of positive emotions.Academy of Management Journal, 33, 2, 1990, 623-637.
- How we untangled the relationship between displayed emotions and store sales: A tale of bickering and optimism . In: P. Frost and R. Staeblin (eds), Conducting Exemplary Research, 1990. Newbury Park, CA: Sage, 115-129.
- Rafaeli, A. and R. I. Sutton (1989). The expression of emotion in organizational life . Research in Organizational Behavior 11: 1-43.
- When clerks meet customers: A test of variables related to emotional expressions on the job.Journal of Applied Psychology, 7, 4, 1989, 385-393.
- Untangling the relationship between emotion work and organizational sales: The case of convenience stores. Academy of Management Journal, 1988, 31,3,461-487.
- The expression of emotion as part of the work role. Academy of Management Review, 1987, 12, 1, 23-27
- Emotion as a connection of artifacts to organizations, "Organization Science", 2004, 15, 6.
- Courage at work, In: Lord, R., G. (eds.) Emotions in the workplace, Jossey-bass, 2002, 295-330.
Psychology of Queues and Waiting
- Weiss, L., A. Rafaeli and N. Munichor (2007) Proximity to or progress toward receiving a telephone service? An experimental investigation of customer reactions to features of telephone auditory messagesAdvances in Consumer Research 35
- The Effects of Queue Structure on Attitudes, Journal of Service Research, 2002, 5, 2. 125-140.
- Queues and Fairness Manuscript under review.
- Telephone Waiting and Caller Reactions, Journal of Applied Psychology 2007, 92.2.
Artifacts, Dress and Routines in Organization
- Lurie, G., Rafaeli, A. (2008) Testing Safety Commitment in Organizations with a Safety Artifact Interpretation Tool . Journal of Safety Research.
- Aesthetics and Professionalism of Virtual ServicescapesJournal of Service Research, 2005
- Logos and Compliance
- Artifacts and Organizations, In print, Lawrence Erlbaum Publishers - 2005.
- Instrumentality, Aesthetics and Symbolism of Office Design. Environment and Behavior, 2004, 36, 10, 1-18.
- Connecting artifacts to organizations "Organization Science", 2004, 15, 6.
- Discerning Organizational Boundaries through Physical Artifacts
- Applying environmental aesthetics to retailingThe International Review of Retail, Distribution and Consumer Research, 13, 2, April 2003, 1-17
- Relating instrumentality, aesthetics, and symbolism of physical artifacts to emotions. Theoretical Issues in Ergonomics Science, Special issue: Theories and Methods in Affective Human Factors Design, 2004, 5, 1, 95-112.
- Organizational routines as sources of connections and understandings.Journal of Management Studies, 2002, 39.3, 309-331.
- Symbols as a language of organizational relating work, Research in Organizational Behavior, 23, 2001, 93-133
- Organizational symbols and organizational culture. In: N. Ashkenasy & C.P.M. Wilderom (Eds.) International Handbook of Organizational Climate and Culture, 2001, 71-84.
- The three dimensions of affective reactions to physical appearance. In: N. Ashkenasy, Hartel, C. & Zerbe, W. (Eds.) Emotions in the Workplace: Theory, Research and Practice, 2000, 141-156.
- Rafaeli, A., Dutton, J. E., Harquail, C. V., & Lewis, S. 1997. Navigating by attire: The use of dress by female administrative employees . Academy of Management Journal, 40(1): 9-45.
- Pratt, M. & Rafaeli, A. 1997. Organizational dress as a symbol of multilayered social identities. Academy of Management Journal, 40(4): 862-898.
- Navigating by attire: The use of dress by female administrative employees. Academy of Management Journal, 1997, 40, 1,9-45.
- Vested interests: Dress as an integrating symbol Academy of Management Journal, 1997, 40, 4, 860-896.
- Rafaeli, Anat (1993), Dress and behavior of customer contact employees: A framework for analysis ,Advances in Services Marketing and Management, 2, 175-211.
- Tailored meanings: On the meaning and impact of organizational dress .Academy of Management Review, 1993, 1, 32-56.
- Dress and behavior of customer contact employees: A framework for analysis. Advances in Services Marketing and Management, 1993, 2, 175-213.
- Work station characteristics as potential occupational stressors.Academy of Management Journal, 1987, 260-276.
- Aesthetic symbols and emotional cues. In: S. Fineman (Ed.) Emotions in Organizational Research, Sage., 140-167.
- Rafaeli, A., Ziklik, L., & Doucet, L. (2007). The impact of call center employees' customer orientation behaviors on customer satisfaction. Journal of Service Research.
- Dress and behavior of customer contact employees: A framework for analysis.Advances in Services Marketing and Management, 2, 1997, 175-213.
- When cashiers meet customers: An analysis of the role of the supermarket cashier.Academy of Management Journal, 1989, 32, 2, 245-273.
- When clerks meet customers: A test of variables related to emotional expressions on the job. Journal of Applied Psychology1989, 74, 385-393
- Sense-making of employment: On whether and why people read employment advertisingJournal of Organizational Behavior, 2006
- Recruiting through advertising or employee referral: costs, yields and the effects of geographical focusEuropean Journal of Work and Organizational Psychology, 2006
- Motivation at the point of departure: Evidence from employment advertising. In: M. Erez, H. Thierry, U. Kleinbeck (Eds.), A Multi-Level Approach to Employee Motivation, 2002, New York: Lawrence Earlbaum, 118-130.
- Projecting an organizational identity: Lessons from employment advertising. Corporate Reputation Review, Summer, 2000, 218-240.
- Employment Advertising: A configurational research agendaJournal of Management Inquiry, 1998, 7, 4, 342-359.
The Process of Application for Employment
- Letters of application for employment: Impression management in letters of application for employment. Advances in Qualitative Organizational Research, Volume 3, forthcoming
- Individual investments in pre-employment screening: Improving applicants attitudes toward an employment opportunity. Journal of Social Psychology, 139, 6, 700-713.
- Letters of application for employment: Impression management in letters of application for employment.Advances in Qualitative Organizational Research, 3, 2001, 1-33.
- Validating your merit in letters of application for employment. Journal of Mundane Behavior, June 10 2000.
Handwriting Analysis in Personnel Selection
- Graphological assessments: Concerns and suggestions for research.Perceptual and Motor Skills, 66, 1988, 743-759.
- Strategies of personnel selection among Israeli firms. Neehul (Management), 1987 (In Hebrew).
- Uses of graphology in personnel management. In: B. Nevo (ed.), Scientific Aspects of Graphology, 1986. Springfield, IL: C.C. Thomas, 49-68.
- Predicting sales success through handwriting analysis: An evaluation of the effects of training and handwriting sample content. Journal of Applied Psychology, 68, 1983, 212-217.
- Inferring personal qualities through handwriting analysis.Journal of Occupational Psychology, 56, 1983, 191-202.
Working with Computers
- Employee attitudes toward working with computers. Journal of Occupational Behavior,7, 1986, 89-106.
- Word processing technology and perceptions of control among clerical workers.Behavior and Information Technology, 5, 1986, 31-37.
- Quality circles and employee attitudes. Personnel Psychology, 38, 1985, 603-615.