Arik Senderovich received his BSc in Industrial Engineering and Management from the Technion in 2006. After graduation, Arik served as an Industrial Engineer in the Israeli Air Force, developing models in Workforce Planning. Unsurprisingly, his MSc thesis, advised by Prof. Mandelbaum, focused on Multi-Level Workforce Planning. Arik is currently a PhD student, jointly supervised by Prof. Mandelbaum (Operations Research) and Prof. Avigdor Gal (Information Systems). His research field is service analysis and simulation in process mining.