Prof. Anat Rafaeli

Behavioral Science and Management

Overview

Anat Rafaeli  holds the Yigal Alon Chair for the Study of People at Work in the Technion—Israel Institute of Technology. She completed her PhD studies at the Ohio State University and was a post-doctorate visiting fellow at Stanford University after which she joined the faculty of The Hebrew University. She has also been a faculty member at The University of Michigan, and since 2000 she has been a professor in the faculty of Industrial Engineering and Management of the Technion. Anat’s research examines emotions felt and displayed in organizations, organizational artifacts (e.g., workstation design, organizational logos, or employee dress), hiring and recruiting processes, and service interactions between employees and customers. She is also the Head of the Technion International Center. In this role she manages international academic partnerships, teaching programs targeted at international students, and student mobility and exchange programs.

 

Selected Publications

Selected Publications and Presentations

Rafaeli, A. and Klimoski, R. J.  Predicting sales success through handwriting analysis: An evaluation of the effects of training and handwriting sample content. Journal of Applied Psychology, 68, 1983, 212-217.

Rafaeli, A. and Sutton, R.I.  The expression of emotion as part of the work role. Academy of Management Review, 12, 1, 1987, 23-27.

Sutton, R. and Rafaeli, A.  Untangling the relationship between emotion work and organizational sales: The case of convenience stores.  Academy of Management Journal, 31, 3, 1988, 461-487.

Rafaeli, A. and Pratt, M.G.  Tailored meanings: On the meaning and impact of organizational dress.  Academy of Management Review, 1, 1993, 32-56.

Pratt, M.G. and Rafaeli, A.  Symbols as a language of organizational relating work. Research in Organizational Behavior, 23, 2001, 93-133.

Rafaeli, A. and Vilnai-Yavetz, I.  Emotion as a connection of physical artifacts and organizations. Organization Science, 15, 6, 2004, 671-686.

Rafaeli, A. Sense-making of employment: On whether and why people read employment advertising.  Journal of Organizational Behavior, 27, 2006, 1-24.

Hareli, S. and Rafaeli, A. Emotion Cycles: On the social influence of emotion in organizations. Research in Organizational Behavior, 28, 2008, 35-59.

* Rafaeli, A., Sagi, Y. and Derfler,  R. Logos and initial compliance: A strong case of mindless trust. Organization Science, 19, 6, 2008, 845–859.

* Rafaeli, A., Erez, A. Ravid, S., Derfler R. and Rozilio, R. Encountering rudeness: Effects on employee emotion and cognition.  Journal of Applied Psychology, 2012.

Rafaeli, A., & Altman, D. (2016). Emotion in frontline service: Concerns and reconsiderations. Journal of Service Research.

Henkel, A., Bögershausen, J., Rafaeli, A., & Lemmink, J. (2016). pdfWhen a marketplace interaction becomes a social interaction: Observer reactions to customer incivility. Journal of Service Research.

In the press


Emotion in organizations

Current presentations

Research

Emotions in organizations, anger and conflict in organizations, symbols and artifacts in organizations, management and dynamics of queues and service interactions

Contact Info

Room 512 Bloomfield Building
+972-4-829-4421