Galit B. Yom-Tov has a B.Sc., M.Sc, and Ph.D. in Industrial Engineering and Management, all from the Technion. Between her B.Sc. and M.Sc., she worked as an Industrial Engineer and IT specialist in several companies in Israel. After completing her Ph.D. in 2010, she did Post-doc at the Industrial Engineering and Operations Research (IEOR) department at Columbia University (NY), while holding also an Adjunct Professor position and teaching a Service Engineering course. In 2012, Galit assumed a position at the Faculty of Industrial Engineering and Management (IE&M), Technion.
Galit's research focuses on service systems. She studies how data, that is obtained from various service systems (such as call-centers and hospitals), can teach us about customer and agent behavior in such systems, and how queueing models can help us understand the operational implications of such behavior. She aims to build new operational methods for these systems in a way that will balance service and financial goals. Her present focus is on healthcare systems, where her research can help to allocate resources such as beds, nurses, and physicians, so that patients receive adequate service while considering financial constraints.
Galit teaches courses on Service Engineering, both at the undergraduate and graduate levels.