Service Enterprise Engineering (SEE) Lab

Selected Reports and Papers 

  • The SEE Center (SEE = Service Enterprise Engineering): A Technion IE&M and Penn-State IME Partnership, January 2007. (PDF-68KB)
  • Mandelbaum, A. Call Centers. Research Bibliography with Abstracts. Version 7, May 2006. (PDF-800KB)
  • Gans, N., Koole, G., Mandelbaum, A. Telephone Call Centers: Tutorial, Review and Research Prospects. Invited review paper by Manufacturing and Service Operations Management (M&SOM), 5(2), pp.79–141, 2003. (PDB-2.1MB)
  • Armony M., Israelit S., Mandelbaum A., Marmor Y., Tseytlin Y., and Yom-Tov G. Patient Flow in Hospitals: A Data-Based Queueing-Science Perspective.Resubmitted December 2013 (PDF-1.4MB), Extended version, November 2011 (PDF-2.47MB). Reproducing EDA via SEEStat (Link)

Selected SEE Materials

  • Report 2014, Mandelbaum A. (pdf)
  • SEE Report Output Summary, 2011 (pdf)
  • Report 2007-2010, Mandelbaum A., Trofimov V., Nadjharov E. (pdf)
  • SEE Center Documents