Abstract
Virtual team communication at the workplace has changed in recent years through the leverage of innovative collaboration technologies like Slack, Zoom, and MS Teams. Virtual teams, though, face emotional obstacles during remote communication. To mitigate these challenges, affective chatbots (i.e., chatbots with emotional capabilities) can be used to increase the teams’ emotional management capabilities and, thereby, team effectiveness. However, knowledge about how to design affective chatbots is scarce. Simultaneously, the recognition of emotions through computers in general and chatbots that analyze team emotions in detail may increase feelings of surveillance and lack of autonomy which reduces users’ trust. This talk at the Behavioral Science & Management Seminar of the Technion will present findings of affective chatbots in team collaboration at work and outline how to design such chatbots for trustworthiness.
https://technion.zoom.us/j/96231932880?pwd=bzB6TTd1V290R0FuMEU3WU5iQis5Zz09
